Hamletta Studios

Privacy Policy

Last Updated: April 5, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Hamletta Studios ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

This Privacy Policy describes how Hamletta Studios collects, uses, and protects your personal information when you use our website, services, and communications (the "Service").

Not Directed at Children: Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

1. INFORMATION WE COLLECT

We collect the following types of information:

Contact & Account Information:
Name, email address, phone number, mailing/physical address
Username, password, account preferences and settings
Payment Information:
Credit card details, billing address, payment history
Payment information when you make a purchase or request a quote
Usage & Device Information:
IP address, browser type, device identifiers, operating system
Pages visited, features used, time spent, search queries
Website usage patterns and analytics
Cookies and similar technologies
Location Information:
GPS coordinates or IP-based location data
User Content:
Posts, comments, images, and other content you provide
Communication Records:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
How We Collect Information:
Directly from you when you provide it
Automatically through cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We use collected data for:

Providing, operating, and improving our services
Processing transactions and payments/billing
Communicating with you about inquiries, appointments, and service updates
Sending marketing communications and newsletters (with your consent)
Enhancing website functionality and user experience
Analyzing usage patterns to improve our Service
Ensuring security and fraud prevention
Complying with legal obligations
Maintaining records of your communication preferences and consent

3. SMS MESSAGING & COMPLIANCE

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately

Message Frequency & Content:

Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent

Help & Support:

Reply "HELP" for assistance or contact us at [email protected]
Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of services (such as customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, trade, or otherwise monetize your personal information.

We may share information only in the following circumstances:

Service Providers:

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling, customer service)
SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

If required by law, legal process, court order, or to protect our rights and safety

In response to valid law enforcement requests or court orders

Business Transfers:

In the case of mergers, acquisitions, or sale of assets; your data remains protected under the terms of this policy

Note: All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. DATA RETENTION & SECURITY

Data Retention:

We retain your personal information for as long as your account is active or as needed to provide our Service. After account deletion, we delete your data within 30 days, except where retention is required by law.

Security Measures:

We implement and maintain reasonable security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Provide essential website functionality
Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services and marketing

You may control cookies through your browser settings or our cookie preference center. Disabling cookies may limit your ability to use certain features of our website.

Do Not Track: Our Service currently does not respond to Do Not Track browser signals, but you can control tracking through your browser settings and our cookie preference center.

7. YOUR PRIVACY RIGHTS & CHOICES

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing emails by clicking "unsubscribe" in our emails
Opt-out of SMS messages by replying "STOP"
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated

How to Exercise Your Rights: Contact us at [email protected]. We will respond to your request within 30 days.

8. INTERNATIONAL DATA TRANSFERS

Your personal information is stored and processed in the United States and is not transferred internationally.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Hamletta Studios.

10. CHILDREN'S PRIVACY

Our Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information without verifiable parental consent, we will delete it promptly.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website at hamlettastudios.com/privacy-policy with the updated "Last Updated" date. For significant changes, we will notify you by email or through a notice on our website. Your continued use of our Service after changes constitutes acceptance.